A personal callback is a scheduled callback where the system will send a reminder to the agent on the selected callback date.
"Call Function buttons" will appear in the upper right part when in a call.
Once done speaking to the lead, you may click on Hangup button to end the call.
In the Disposition Window, select Call Back
Callbacks will be selected and Callback’s Time Section will appear
Click the Callback's Time option to open the calendar window. To select a month click the Arrows in the upper part of the calendar window then select a day
Select the Hour and the Minute of the callback
In Callback Type, Select Personal or User Callback and then click on Save Changes.