There are many reasons you may be dialing the same leads over and over. You may have duplicate leads in the system, alternate number dialing is turned on or your lead recycling settings are too aggressive (dialing too frequently). Here are a few things to check if you are dialing the same leads.
In the Dashboard. Go to Call Center and select Campaigns.
Under Show Campaigns, Click on the Action Button and select Settings.
Click the Dispositions Tab.
Scroll down to Call Alternative Numbers based on these Dispositions.
In this section, you can configure the system to call additional numbers, if the lead was uploaded with multiple numbers. Select which Dispositions you would like to trigger calling Alternative Numbers. This feature won't work in Preview Dial or Preview & Inbound.
Alternative Numbers to Dial
- Cell Phone Only
- Work Phone Only
- Cellphone and Work Phone
Check to see if you have reset your List multiple times in a day.
In Campaign Settings, click on Leads tab.
Scroll down to Lists in this Campaign Section. Check if your list has been previously reset and how many resets it already has.
Check your Lead Calling Order.
Still, within the Campaign Settings, go to the Leads tab. Scroll down until you see Set Lead Calling Order. Try changing the setting to something based on call count, like Called Count Ascending. This will bring leads with lower call counts into the hopper before leads with higher call counts ensuring a better selection of leads.