Check if you have alternative dialing turned on and if you have the same numbers in both home, work and cell phone location.
- In the Dashboard. Go to Call Center and select Campaigns
- Under Show Campaigns, Click on the Action Button and select Settings
- Click Call Routing Settings Tab
- Under Agent Settings make sure Alternate Number Dialing feature is set to NO
Check if you have reset your List multiple times in a day.
- In Campaign Settings, click on "Leads" tab
- Scroll down to Lists in this Campaign Section. Check if your list has been previously reset and how many reset it already has.