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What is an API and How Do I use it?

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Allen Jucay
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What is an API?

An Application Programming Interface (API) is a set of programming instructions and standards for accessing web-based software applications or web tools.

Each API has a different language/format. The Values and Keys data that Convoso provides need to be understood by the API receiving the data.

  • Suppose the third-party company needs help changing or understanding the data it receives. You will need to acquire a third-party developer who will be able to create an API Bridge to translate the information between the two APIs, as shown below.

 

Customers connect to us and have a list of methods to control different aspects of the dialer (import Leads, search Leads, etc.).

Data Formats

A REST Request is when simple variables and values are passed to a URL.

  • These are simple web requests to some destination, like submitting a form on a website.

A GET Request is when the system sends a request to receive Leads from your third-party API Vendor.

A POST Request is when the system sends Leads to your third-party API Vendor.

There are also JSON and XML requests.

  • When you choose these, we format the data into JSON or XML and POST them.
    • This data is in a more structured format readable by many languages and turned into an object for the programmer to work with better.

Note: You are responsible for developing and providing Convoso with a URL: (ex: http://some-domain.com/someapp.php).

Convoso Connect

Convoso Connect in the Convoso system is like the API gatekeeper. 

  • Convoso Connect is where you will put the URL for the software you would like to integrate with, as well as the API authentication method,

    • The path and password that allow you to update the external software.

That URL is put into the Convoso Connect settings and Triggered by different Events (based on a specific Disposition or all Dispositions or manual Trigger via the webform button.)

Access to the Values and Keys data must be sent to either your third-party company or a hired service professional who can translate between the two.

 

 

 

 

 

 

 

 

 

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