Step 1: Log In to the URL https://admin-lax.convoso.com/login using your Admin credentials.
Step 2: From the Dashboard, click on (A) “Call Center” and select (B) “Campaigns” from the drop down.
Step 3: In Show Campaigns Section, click on the (C)”Action Button”, then select (D) ”Settings” in the drop down.
Step 4: In Campaign settings, click on (E) Call Routing Tab and select the (B) Call Routing Method
- Random – the system will distribute leads to agents in no particular order
- Evenly Distribute - the system will try to distribute calls evenly to all agents logged in.
- Agent Waiting Longest – the system will route the next leads to the agents who are waiting the longest
- Agent User Level– agents with higher User Level will be the priority to receive call over agents with lower User Level
- Agent Campaign Skills – calls will be distributed based on the assigned Campaign skills of agents
- Fewest Campaign Calls – the system will route the next leads to the agents who have less calls compared to others
Step 5: Scroll down to the bottom right and click on Apply Changes.