After all leads inside the list have been dialed, the system won't dial any leads in that list until you reset your list. Resetting the list allows the system to dial the leads again if their statuses fall under the dialable statuses category. If you are using lead recycling list resets will be minimal. If you are not using lead recycling, you will need to reset your lists manually.
- Click on the tab “Call Center” and then, “Campaigns.”
- Under Show Campaigns, click on Action button and select Settings
- On Campaign Settings, click on "Leads" tab
Scroll down and look for Lists on this Campaign section. There are two options, reset a single list or reset all lists.
- To check the number of dialable leads in a list, click on the "Calculate" button. This will work for both active and inactive lists.
- Reset a single list only, you can simply click on the word Reset for that particular list.
- You have an option to reset all the lists by clicking the button RESET ALL
NOTE: Resetting List(s) also resets the Called Count of the Leads in that List(s). Dialable leads will only calculate on ACTIVE lists.
After the reset, you will get a confirmation with the results. The leads which are still in a dialable status are now ready to be dialed again.
- A pop up message saying, "Resetting the List will also reset the Called Count of the Leads in this List. Are you sure you want to continue?" click on "Reset"
- Scroll down to see the leads summary. In this section, admin can see the total number of dialable leads after resetting the lists and the reasons why other leads are non dialable.