Step 1: Login to the URL https://admin-lax.convoso.com/login using your Admin Credentials.
Step 2: From the Dashboard, click on (A) “Account” and select (B) “Users” from the drop down.
Step 3: Under Show Users, click (A) “Action button” and select (B) “Settings” from the drop down
Step 4: Click on “Callback Options Tab” and scroll down to “Callback Options Section”
Step 5: Configure these settings if needed
- Enable Call Backs: If set to 'Disallow' the call back status will not be available on the disposition window.
- Allow system call backs only: If set to 'Allow' the agent will only be allowed to schedule system call backs.
- Agent Time Zone: Set the time zone of your agent so their call backs will be set for their local time.
Step 6: You have the option to have a calendar event request sent to your mail client for each call back that is scheduled by this agent.
- To enable set (A) "Email Callback Info" to Yes, then enter the email address you would like the event sent to
Step 7: Click on (B) "Save Changes"