A queue report will show you how many calls have come into a specific queue.  This is great for tracking how successful each inbound number is.  

From the Dashboard, click on Reports and select Custom Reports from the drop-down.

Click on Common Reports and select Queue Report from the drop-down options.



To run a report based on a specific time range,

• Click on Date Range Button
• Select the preferred Time Range
• Click on Apply
  
  

To add Additional Filters based on admin’s preference,

• Click on Filters
• Add the Preferred Filters
• Click on  Apply

The Results will be listed down below.

(Leads that were tagged as DNC- Do Not Call is added as Human Answered) 

Note: Once the Queue is deleted, the system can still generate reports for the Queue but it will only display the Queue ID. (This applies on Queue Report and Queue Handle Report).

If a list or a campaign were deleted, you can still run a report but it will show the name of the list as "Deleted list (ID number)" and campaign as "Deleted campaign (ID number)".

To download the results to your computer, click on Export to CSV and save the file.