The agent calls report is one of our most commonly used reports.  This report will show you exactly how many calls your agents have taken for a specified time period.  

From the Dashboard, click on Reports and select Reports from the drop down.

Click on Common Reports and select Agent Calls from the Dropdown Options.

 

To run a report based on a specific Time range,

• Click on Date Range Button
• Select the preferred Time Range
• Click on Apply
  

To Add Additional Filters based on Admin’s preference,

• Click on Filters
• Add the preferred Filters
• Click on  Apply
  

The Results will be listed down below.

(Leads that were tagged as DNC- Do Not Call is added as Human Answered).

Note: If a list or a campaign were deleted, you can still run a report but it will show the name of the list as "Deleted list (ID number)" and campaign as "Deleted campaign (ID number)".

To download the results to your computer, click on Export to CSV and save the file.