Step 1: Log In to the URL https://admin-lax.convoso.com/login using your Admin credentials.
Step 2: From the Dashboard, click on (A) “Call Center” and select (B) “Call Center Queues” from the drop down.
Step 3: In Show Queues Section, click on (C)Add Queue.
Step 4: In (D)Name Field, type the name of the Queue and set (E)Status to Active. Click on (F)Create Queue
Step 5: You can configure the settings for the queue now or you may (G)Skip them and configure the queue settings later.
Step 6: For the meantime, we’ll skip all step until we see the last page and click (H) Finish
Step 7: After creating the queue, we can now edit the Call Center Queue Settings to tailor fit the settings for the admin’s need.