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Add a Call Center Queue

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Allen Jucay
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This article will show you how to add a new Call Center Queue.

A Call Center Queue or a Queue is a destination for any type of inbound calls.
Inbound calls go through Queues before going to agents.

Queues are managed by the campaigns and they can also be assigned to agents and inbound numbers.

From the Dashboard, click on Call Center and select Call Center Queues from the drop down.

add_a_call_center_queue.png

 

The Show Queues page provides us a quick glance of relevant information about our queues such as Type, Queue Priority, Business Hour and Total Max Wait Time Sec.

queue_overview.png

 

 

In the Show Queues page, click on Add Queue.  If you already have a queue configured with the settings that you need, you can also select to Clone the queue.  

In Name Field, type the name of the Queue and set Status to Active. Click on Create Queue.

 

You can configure the settings for the queue now or you may Skip them and configure the queue settings later.

For the meantime, we’ll skip all step until we see the last page and click Finish.

After creating the queue, we can now edit the Call Center Queue Settings to tailor fit the settings for the admin’s need.

Click this link to Edit Queue Settings 

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