This option allows the admin to create Callback. This is an automated feature where the PBX will Callback using these settings. Here are the steps to follow:

From the Dashboard, click on  Phone System and select Callback



Click on Add Callback



Configure Call back settings

• Callback Description – Enter a description for this callback
• Callback Number – Optional: Enter the number to dial for the callback. Leave this blank to just dial the incoming Caller ID Number.
• Delay Before Callback – Optional: Enter the number of seconds the system should wait before calling back.

Configure Destination after Callback - This is where the lead will be transferred after the Callback. Click on the drop-down arrow for the Destination Type and select the desired destination

At the lower right-hand corner, click on Apply Changes to save the settings.