Note: Audio recordings are available within 24 hours from the time of the call. In most cases the recordings are available within 2-3 hours from the time of the call and are available for 30 days after the call.
There are two ways to check your recordings. The first is to go to Reports and then Recordings. We will go over this first. The second is to go to Reports then Call Logs, we will cover that below.
Method 1 - Recordings page
From the Admin Dashboard, click on Reports and select Recordings from the drop down menu.
You can search for your recordings by using the Filter By field. There are several options you can filter by as seen below. If you want to search by phone number, you will need to go to Reports then Call logs and set the filter to phone number.
If you want to Play the Recordings, click on the Play Icon (the arrow button)
If you want to Download the Recordings, click on the Download icon which is located just to the left of the action gear wheel.
If you want to download multiple recordings, select the recordings and click on Download as Zip File
Method 2 - Call Logs Page
From the Admin Dashboard, go to Reports and then Call Logs
To search for your recording, use the Filter By section
As you can see there are many filters you can use here, phone number included. You can both listen to and download recordings from this page however, you cannot download multiple recordings at the same time. To do that, you will need to go back to reports and then recordings.