Here we will show you how to change your lead call order. This can be vital to your campaigns. By using the correct lead call order you can ensure that you are calling leads in the order of your choosing. On a side note, the most common setting is Called Count Ascending. This will bring your lowest call counts into the hopper first; a lead with a call count of 1 will enter the hopper before a lead with a call count of 10.
From the Admin Dashboard, click on Call Center and select Campaigns from the drop down menu.
Click on the Campaign name or Action Gear wheel and go in to the campaign settings. In Campaign settings, click on the Leads Tab and scroll down to Set Lead Calling Order
- Select the Leads Call Order
You have now changed your lead call order.