Step 1: Log In to the URL https://admin-lax.convoso.com/login using your Admin credentials.
Step 2: From the Dashboard, click on (A) “Dialer” and select (B) “Queues” from the drop down.
Step 3: In Show Queues Section, click on the (A)Gear Icon, and select (B)Settings from the drop down
Step 4: Click on “Call Routing“ Tab and scroll down to “Drop Call Settings“
Step 5: Configure the following in Drop Call Settings
- (A)Total Max Wait Time - This is the total amount of wait time a caller will be kept before dropping or tranfering the call out.
- (B) Drop Call Destination – Action that the system will do when exceeded Max Total Wait time
- (C)Follow up Action based on the settings selected in (B)
Step 6: Once done, Click on Apply Changes