From the Dashboard, click on “Call Center” and select “Campaigns” from the drop down.
Under Show Campaigns, click “Action button” and select “Settings” from the drop down
In Campaign Settings, click on “Advance Configurations” and select “Survey/ Broadcast Settings” from the drop down.
Configure the following:
OPT In Settings
- OPT In Digit: Select the number that the number will select to OPT IN
- Transfer Method: Set this option to “Agent Transfer” and Call Routing Method. This will send the call to the next available agent logged in to the campaign.
Click on “Apply Changes” in the bottom of the page when done.