You are able to customize reports within the system. We have many styles of reports to start with and by using filters, fields and breakdowns we can help to get all of the metrics that you need.
From the Dashboard, click on Reports and select Custom Reports from the drop down.
Click on Common Reports and select the Type of Report from the Dropdown Options.
Please Note: Every report can be customized with either filters, fields or breakdowns to change the data displayed and the format of the display.
- Agent Performance
- Agent Success
- Agent Productivity
- Agent Calls
- Agent Call Time
- Campaign Report
- List Report
- Queue Report
- Queue Handle Report
- SMS Report
- SMS Queue Report
- Status Report
- Speech To Text Report
- Lead Report
- Voice Broadcast Report
- List Convention Report
- Contact Rate Report
- WA Performance Report
- Conversational AI
- Cost Cap Monitor
In this Example, we will select Leads Report
Click on Common Reports and select a Lead Report from the Dropdown Options
To run a report based on a specific Time range,
- Click on Date Range Button
- Select the preferred Time Range
- Click on Apply
To Add Additional Filters based on the Admin’s preference,
- Click on Filters
- Add the Preferred Filters
- Click on Apply
You may also include additional fields in your Lead Report by going to the Additional fields and add the lead info you need. In the example below, the City column is added to the report
Results will be listed in Results Section.
Note: If a list or a campaign were deleted, you can still run a report but it will show the name of the list as "Deleted list (ID number)" and campaign as "Deleted campaign (ID number)".
To download the results to your computer, click on Export to CSV and save the file.
To save the report settings for future use, click on Save Report.
To have the report emailed to you, type in an email address into the Emails field. For multiple email addresses, add a comma and no space in between the addresses. Set the frequency to Hourly, Daily or Weekly and set the time that the report should be emailed.