In-Groups are group of agents that are assigned to receive inbound calls.
In this section, the Admin be able to set priority for inbound calls against outbound calls.
Step 1: Go to Inbound, then In-Groups.
Step 2: Select the settings for the In-Group to be configured.
Step 3: Go to Main Section. In-Group Priority is in this section. Click on the drop down menu to select the value.
Step 4: The values will be displayed on the drop down menu. lowest value is -99and the highest value is 99. Default Value is 0.
Select the desired value for the priority. The higher the value, the more higher priority Inbound calls will have over Outbound calls.
Step 5: Click Save Changes.
Note: Before the inbound calls are queued it will go through and finish the Welcome Message and Agent Unavailable Message, if applicable.