A new feature has been added that allows the admin to force the Campaign to stop dialing when there are inbound calls in queue waiting for agents.
- Only applies to when the campaign is set to RATIOand "Dial for agents while they're on a call" isenabled.
- Drop down menu will be hidden if "Dial for agents while they're on a call"is Disabled.
Step 1: Login to http://admin.safesoftsolutions.com using your Admin credentials.
Step 2: Click on the tab Campaigns and then, Show Campaigns.
Step 3: Click on the pencil icon under Settings of the Campaign that you want to configure.
Step 4: Click on the drop down menu next to "Pause dialing when inbound calls are waiting" to make the selection.
Example of usage:
If Campaign is set to RATIO and configured to dial while agents are in call, this feature will STOP the dialer if the Campaign has any Inbound calls that are waiting.
*This will ensure that Inbound calls get priority and the system is not wasting leads when set to dial while agent is in call and inbound calls are waiting.
Step 5. Scroll down at the very bottom and click on Save Changes to apply the settings.