Step 1. Login to the URL http://admin.safesoftsolutions.com using your Admin credentials.
Step 2: Click on Reports tab and then Real-time Screen.
Step 3: Look for the User ID of the agent and Click on the icon under the ACTIONS to force logout the selected agent.
A message will appear confirming your action. Just click on the OK button to close the message. The selected agent should not show anymore in the Real Time Screen.