Call Recording: These settings allow you to choose the recording options for your agents.
Step 1: Login to the URL http://admin.safesoftsolutions.com using your Admin Credentials.
Step 2: Click on the tab Campaigns and then, Show Campaigns.
Step 3: Click on the Settings icon for the Campaign that recording settings are to be modified.
Step 4: Scroll down to Section 8 - Call Recording. Click the drop down arrow and select the Recording option you wish to apply for the Campaign.
Here there is a drop down menu with 4 options:
- NEVER: No calls will be recorded.
- ON DEMAND:This setting allows the agent to choose when to start or stop the recording using the recording button (Start Recording) on their interface.
- ALLCALLS:This will initiate recording at the beginning of all calls, but will allow the agent to stop the recording if needed.
- ALLFORCE: This will record all calls. The agent cannot start or stop recordings in this mode.
Set Recording Time Delay - this setting will delay the starting of the recording on all calls for the number of seconds specified in the field.
Step 5: Scroll to the bottom of the page and click Save Changes button to take effect.