Hold Music: This will allow you to upload personalized hold music. Supported file types: .MP3 and .WAV with a maximum file size of 5 MB.
Changing the Hold Music can be done in this page
Step 1. Login to the URL http://admin.safesoftsolutions.com using your Admin credentials.
Step 2. Go to the tab Campaigns and then, Show campaigns.
Step 3. Click on the pencil icon Settings of the Campaigns that you would like to change the Hold Music.
Step 4. Go to Section 4 - Hold Music. To start uploading the file, click on the word Click Here.
Step 5. Browse the location of the Music file that you want to upload and then, double click it.
Step 6. A confirmation window will pop up once the upload is successful.
You will get this error if the audio file extension is not supported.
- Sound File must be WAV or MP3 format. The recommended file size is 5Mb due to browser limitations during the upload.
- If agents are logged in during this time, they must log out and log back in to take affect