Scripts: are representations of what is to be said by an agent - word for word. At some call centers, agentss are required to use scripts verbatim. Below is a guide that will show how to create a custom script.
Step 1: Login to the URL http://admin.safesoftsolutions.com using your Admin credentials.
Step 2: Select the tab Campaigns and then, Show Campaigns.
Step 3: Click the Settings button for the chosen campaign
Step 4: Scroll to Section 9 - Call Launch Settings and put a dot next to Launch Script > Then select the script from the drop down menu(Example: Test2)
Step 5: Scroll to the bottom of the page and select Save Changes.