Step 1. Login to the URL http://admin.safesoftsolutions.com using your Admin credentials.
Step 2. Click on the tab Reports and then, Real Time Screen.
Step 3. Wait for the Dial Pad on the right hand side of the screen to appear if you are not using any external softphone (Zoiper or X-lite) as an Admin.
There are three ways on how to listen to your agents.
Step 4. From the screen you will be able to see all the agents who are currently login right now. Just click on the appropriate button how do you want to listen to your agents.