The maximum amount of time a call will wait for a lead to connect. Calls will hang up after the time out defined in the Campaign is reached and system will use the status NA – No Answer Auto Dial.
Step 1. Login to the URL http://admin.safesoftsolutions.com using your Admin credentials.
Step 2. Click on the tab Campaigns. Click the on Settings of the Campaign that you want to configure.
Step 3. Under Section 1 – Main, look for the Dial Timeout. From there, you can select the number of seconds that you want to set as the dial time out of the Campaign. Default settings is set to 20 seconds and can be adjusted in 5 second intervals.
Step 4. Scroll down to the bottom of the page and click on Save Changes button to apply the settings.