Campaigns may distribute both inbound and outbound calls especially if there is an in-group assigned to it.
In this section, the Admin will be able to set the priority for outbound calls against inbound calls.
Step 1: Go to campaign settings
Step 2: Go to Section number 1, Main Section.
Step 3: In this section will see Outbound Queue Priority. Click on the drop down menu to select the value.
Step 4: The values will be displayed on the drop down menu with the lowest value of -50 and the highest value of 50 (The default value is set at 50.)
Select the desired value for the priority. The higher the value, the more higher priority Outbound calls will have over Inbound calls.
Step 5: Click Save Changes.