Configuring Zoiper (PC and Mac)
Note: Although our systems can and are being used by clients using Apple based products; Apple operating systems are not currently supported by Safesoft Solutions Inc. Any and all troubleshooting steps for these operating systems are to be considered for informational purposes only.
Step 1: Click on Settings then go click on Preferences
Step 2: Click Create Account
Step 3: Select account type > Click Next
*If you are unsure what account type to select, please contact support
Step 4: User/User@host - This is your agent extension that you were provided
Password - Format should be ClientID + 1234 (example: testclient1234)
Domain/Outbound proxy - Please contact support to get this. The format is 208.78.138...
Once entered > Click Next
Step 5: This will display your account name > Click Next
Step 6: Wait until configuration finishes
Step 7: Click on Close
Step 8: Preferences Window should show that the SIP or IAX Account is Registered
You are now ready to log on to the Cloud Contact Center Agent Interface.