Red Hopper Notices
The hopper out of leads notification has been improved to show once the system detects that the hopper is out of leads it will check the database to find out why and generate a dynamic message to the agent indicating the correct action to fix the problem.
The 4 scenarios are:
- Reset Lead Lists
- Campaign Lead Filter or Local Call Time
- No Active Lists
- Hopper was recently reset or hopper level is too low
RESET LEAD LISTS
- When the hopper is out of leads and finds leads that would otherwise match all the dial status settings but are not called since last reset of "Y" this message will be generated for the agents. Even if some leads were omitted by the campaign lead filter or local cal time if any leads will be dialable again by resetting the leads list then this message will be displayed.