7.14. How to Use the Agent Hotkeys
To use the Hot Keys Feature, the following steps are used:
Step 1. Once logged into the Agent Portal, click on the Hot Keys Inactive button
Step 2. The button will now change to Hot Keys Active
Step 3. The Disposition Hot Keys "Flag" will show the Hot Key choices
Step 4. While still on the call, just press the only the Number for the corresponding Disposition and the call will end.
Step 5. The Results screen will appear. Press Shift +R to resume.
Auto Resume OFF/ON - when activated, system will automatically dial another lead for the agent without pressing the Shift + R (resume calls).
Click the Hot Keys Active button to turn off the Hot Keys feature
Hot Keys should be configured first in the Admin Page