There are 3 types of FTP that you could use on your account described below
- FTP FOR RECORDINGS- Allows the client to provide Safesoft Solutions a created FTP server that the client owns where we could push all the recordings for the day to.
- FTP FOR CALL LOG REPORTS - Allows the client to receive a detailed called log sent at the end of business day to the FTP server that the client owns.
- FTP PULL FOR RECORDINGS- (Must speak to a Account manager for this) A special package for this is required at an additional fee allowing you to access a Safesoft Solutions FTP Server to pull the data that you are looking for at anytime of the day. Once set up you will receive the FTP credentials for your account to access the FTP.
Below are the following FTP Credentials we need
- FTP IP Address or URL
- FTP Port (Usually 21)
- FTP Username
- FTP Password
- Email address for confirmation email to go to (Optional)
Additional notes on FTP credentials
- IP addresses are recommended, we can use web addresses as well but it should not contain forward slashes (Example: myftp.com/other)
2. Username cannot contain special forward slashes (Example: username/other)
What FTP protocols are supported
FTP - (File Transfer Protocol) protocol has been around for quite some time. It was first proposed in RFC 114 over 40 years ago and eventually evolved into RFC 959 which is the standard that FTP clients and servers follow today.
FTPS - is an extension to the commonly used File Transfer Protocol that adds support for the Transport Layer Security and the Secure Sockets Layer cryptographic protocols or SSL
- Not supported:
SFTP: is often confused with FTPS and vice-versa even though these protocols share nothing in common except their ability to securely transfer files. SFTP is actually based on the SSH (Secure Shell) protocol which is best known for it's use in providing secure access to shell accounts on remote servers.