7.10. How To Transfer a Call to an Ingroup
How To Transfer a Call to an Ingroup
Step 1: Establish a Live call.
Step 2: Once you have an live call, left click on the "Transfer Conference" button on the right hand side of your screen
Step 3: You will then see the transfer window.
Step 4: Left Click on the Dropdown and select which inbound group you would like to transfer it to
Step 5: Left Click on the "Local Closer" button to transfer the call
Step 6: You will then see the disposition window to set the status of that call, which finishes the transfer process.