8.5. Why do my calls backs keep popping up?
Call backs that are not campaign dependent and will pop no matter campaign you are working on if the time they are scheduled for is approaching or has passed.
The most common reason this occurs is that call backs were scheduled for a previous day or time that has already passed and so each call back that the time to call has already passed will be brought up for you to call. If you wish you can either reschedule them or clear them.
To Reschedule - Click on the Reschedule link and set a new date and time.
To Clear - Bring up the lead when it pops up and then click on Finish Lead and disposition it as something else.