8.2. How to Create a System Callback
System Callback: When system call back is selected, the lead that is scheduled for a call back for will be given to the first available agent and dialed at the scheduled time. If there are NO agents logged and ready, at the scheduled time, the lead will then be moved to the front of the queue. It will ONLY work if the Dial Type is set to either RATIO or PREDICTIVE. It will be disposition as CALLBACK.
Step 1: Login to the URL http://agent.safesoftsolutions.com using your Agent credentials.
Step 2: When a call is completed and you are in the disposition window, select Call Back > and click Submit
Step 3: When the calendar appears select the Hour/Minute AM/PM > Check System Callback > and select the Date of the callback.
Step 4: Click Submit
The call back is now configured.