How to identify the Free-switch Server and Carrier our clients get terminated through.
Step 1: Open your browser and type on address bar cr2safesoft.cyneric.com
Step 2: Enter your credentials that were given to you via email.
Step 3: Click on Reports to upper right side of your screen and select CDR.
Step 4: Please choose the correct options. And then press OK
Below is the outcome of the information your looking for when it comes to seeing which Free-Switch Server and Carrier the call was terminated through.
For Example: This call was terminated through cynericsip5c which is Server 5, Instance C.
Also you shall see the Carrier that terminated the call for our customer.
Provider errors that you might see if the DISC. Code
Below is the information that is needed to grab and entered in ALL tickets that are related to carrier issues.