When setting up a campaign, a customer may configure the campaign with a Caller ID that has not been configured in our system previously.
They will receive the following error:
Error: Invalid Caller ID.
The Area code or Prefix has not been assigned. Please contact support to have this corrected.
In order to correct this, you will need to log into the SafeSoft Internal Support Admin and add the requested area code and prefix to the system.
Point your browser to the Support Admin site:
Click the [Add Caller ID] button:
Enter the 3-digit Area Code (NPA), and the 3-digit Prefix (Nxx), then click the [Add/Check] button.
The response will indicate if the number was added successfully, or if it was already in the system.
The customer should be able to save the campaign as this change will become effective immediately.