Step 1: Login to the URL https://admin-lax.convoso.com/login using your Admin Credentials.
Step 2: From the Dashboard, click on (A) “Account” and select (B) “Reason Codes” from the drop down.
Step 3: In Reason Codes Section, click on “Action Button” and select (C) “Edit” from the drop down.
Step 4: Edit the following if needed
- (D) Archive – select if you want to archive this reason code or not
- (E) Name – change the name of the new code if needed
- (F) Description – change the description of the new code if needed
- (G) Billable – select if this is a Billable status or not.
Step 5: Click on (H) “Apply”