Convoso offers the ability to push your recordings to an FTP server so that they can be stored indefinitely.
From the Dashboard, click on Apps and select FTP Push from the drop-down.
In Manage FTP Pushes, click Add FTP Push button
You must need to know the FTP credentials and configure the following:
- FTP IP or URL: (Required)
- FTP Description:
- FTP Port (usually 21):
- FTP Username:
- FTP Password:
- FTP Type:
- Push Type:
- Fields to Create File Name:
- File Name Format:
- Delete Local File After Push:
- FTP Mode:
- SSL:
- Store into Camp/Date Folders:
- File Format:
- File Name:
- Server Path:
- Customer Email Confirmation:
- Agent Email Confirmation:
- Time Range:
Configure the Filters for the FTP Push
Assign Users
Assign Campaigns
Assign Dispositions
Click on Create FTP Push
After adding FTP, the new FTP Push will show under Manage FTP Push.
