Step 1: Log In to the URL https://admin-lax.convoso.com/login using your Admin credentials.
Step 2: From the Dashboard, click on (A) “Account” and select (B) “Users” from the drop down.
Step 3: In Show Users Section, click on the (A)”Action Button”, then select (B)”Settings” in the drop down.
Step 4: In the User settings page, click on (A)” Access Control List” tab.
Step 5: In the Access Control List page, you may now edit the agent’s access control parameters. Click on (A)”Create ACL” button to create a custom access control settings for the agent.
Step 6: Type in a new name for the agent’s custom access control settings in the (A)”User ACL” box. Click on (B)”Create ACL” button.
Step 7: Navigate to all available access control settings and check or uncheck the agent’s (A)”Read, Write and Delete” capability. Configure the control settings to allow or restrict what the user’s access.
Step 8: Go back to the top part of the page and click (A)”Save ACL” button.
Step 8: Go down to the bottom part of the page and click (A)”Apply Changes” button.