User Access Controls can grant access to or restrict access to the admin portal. Depending on the settings you use, you can grant an agent access to just the agent monitor screen or restrict certain campaigns from an admin. The Access Controls can grant access to every section within the admin portal.
From the dashboard, click on Account and select Users from the drop down.
In the Show Users Section select the user, click on the Action Button then select Settings from the drop down.
In the User settings page, click on Access Control List tab.
In the Access Control List page, you may now edit the agent's access control parameters. Click on Create ACL button to create a custom access control list for the agent.
Type in a new name for the agent's custom access control settings in the User ACL box.
Click on Create ACL button.
Navigate to all available access control settings and check or uncheck the agent’s Read, Write and Delete capability. Configure the control settings to allow or restrict what the user’s access.
Go back to the top part of the page and click Save ACL button.
Go down to the bottom part of the page and click Apply Changes button.