Step 1: Login to the URL https://admin-lax.convoso.com/login using your Admin Credentials.
Step 2: From the Dashboard, click on (A) “Call Center” and select (B) “Campaigns” from the drop down.
Step 3: In Show Campaigns, click on (C) “Action” button and select (D) “Settings” from the drop down.
Step 4: In Campaign settings, click on (E) “Leads Tab” and scroll down to “Set Lead Call Order Section”
Step 5: Click on (F) Edit List Mix
Step 6: Configure the following:
- (A) Name: Descriptive name for this List Mix
- (B) Method: pattern the list mix will follow
- Random
- Even Mix
- In Order
- (C) Status: Active or Not
Step 7: Configure the following:
- (A) List – Select the Lists you wanted to include in the mix
- (B) Priority – Select the priority of the leads in these list
- (C ) Usage % – Percentage of leads that will fill up the hopper
- (D) Dialable Statuses – Select the dialable statuses for these lists
Step 8: (E) Add or Delete Lists if needed.
Step 9: Click on (F) “Apply Changes”
Step 10: Click again “Leads Tab” and scroll down to “Set Lead Calling Order”
Step 11: Set Use List Mix to Enable
Step 12: Click on “Apply Changes”