Campaign Override Script is a feature that will launch a specific script based on the list that the system dialed and will be presented to the agent.
Please Note: If you set a script on a List, it will take priority over a list on a campaign.
- From the Dashboard, click on “Call Center” and select “Lists” from the drop down.
- Click on the "Action button" and click on "Edit" from the drown options
- Under List Generals, on Script click on the drop down arrow and select the Script you want the list to be assigned to. In this example, we selected “Sample Script”
- Scroll down and click on "Apply Changes" to save the settings.