Campaigns may distribute both inbound and outbound calls, especially if there is an ingroup assigned to it.
In this section, the Admin will be able to set the priority for outbound calls against inbound calls.
Step 1: Log In to the URL https://admin-lax.convoso.com/login using your Admin credentials.
Step 2: Click on the tab (A) “Dialer” and then, (B) “Campaigns.”
Step 3: Under Show Campaigns, click on (A) Action button and select (B) Setting.
Step 4: On Campaign Settings, click on LEADS tab
Step 5: Under General Settings, configure the following if needed
- (A) Outbound Call Priority – Set this to a low number if you prefer inbound calls to have priority over outbound calls
- (B) Stop dialing if inbound calls are waiting – If Enabled, the system will not dial any leads until the inbound call wait is routed to an agent.
Step 6: Click on “Apply Changes”