This FAQ will guide you on how to transfer a call with continuous recording
In a call, you will see different Call buttons in the upper part of the lead info sheet.
Please press the Transfer button to open the Transfer Conference Functions window.
In the Transfer Conference Functions window, look in the bottom left part of it and you will see the Record Transfer Call option.
To turn on continue recording, please put a check on the Record Transfer Call option before transferring the call.
Please Note: The box may already have a check mark in it if your admin has set it in the account preferences.