Here we will show you how to transfer a call to a Queue. A queue is used to control inbound and transfer calls and can have a single user or multiple users within it.
While in a call, you will see different Call buttons in the upper right part of the agent interface page.
Please press the Transfer button to open the Transfer Conference Functions window.
Below is the Transfer Conference Functions window. In the Queues tab you will see all available queues. You will also see the number of available agents in the queue.
To turn on continue recording, please put a check on the Record Transfer Call option before transferring the call. Please note: This may be checked automatically based on your admin's preferences.
Click the Transfer button in the far right end row of the queue to transfer the call to it. The call will hang-up on your side as soon as you click the arrow button to transfer the call to the queue.
After successfully transferring the call to a queue, the call will end and the Disposition window will appear. You may now select a status for the call and click the Save changes button in the bottom right to submit it.