This will guide you on how you can change your Hold Music to make your campaign more customized. Good hold music can help to keep a lead on the line instead of just hanging up.
From the Dashboard, click on Call Center and select Campaigns from the drop down.
In Show Campaigns Section, click on Action Button and select Settings from the drop down.
Click on the Call Routing Tab.
Scroll down to Hold Settings Select the Hold Music from the drop down menu.
Click on Apply Changes.