In this article, we will explain how to filter outbound calls based on timezone. You can lock the system down to only call certain time zones by using the GMT Lead Filter. If you are looking to EXCLUDE a certain time zone, please call support and ask for advanced lead filtering to be turned on for your account.
From the Dashboard. Go to Call Center and select Campaigns
Under Show Campaigns, Click on the Action Button and select Settings
In Campaign settings, click on the Leads Tab
Scroll down to Outbound Filters and choose the Filter for the GMT Lead Filter Override. This will lock down all calls to ONLY the selected time zone.
Click on Apply Changes to save the settings.