As an admin, you may want to check your agent's callbacks or reassign them from the admin page.  To check your callbacks, please follow the steps below. 

From the Dashboard, click on Reports and select Callbacks from the drop-down.

In the Show Callbacks section, select the filters for the callbacks you wanted to search.

• Select Start and End Dates including the hours (In Pacific Standard Time)
  

Filter options:

• Campaigns
• ID
• Lead ID
• List 
• Recipient
• Stage
• User

Order options:

• Callback Time
• Campaign
• ID
• Lead ID
• List
• User

In this example, we’re going to Filter by User we’ll Select Sample Agent.

Click on Search.

Results will be listed under the Results.