The agent productivity report is a great way to track your agent's billable hours and can even be used as a form of time card.  

From the Dashboard, click on Reports and select Custom Reports from the drop-down.

Click on Common Reports and select Agent Productivity from the Drop down Options.

To run a report based on a specific Time range,

• Click on Date Range Button
• Select the preferred Time Range
• Click on Apply
  

To Add Additional Filters based on the Admin’s preference

• Click on Filters
• Add the preferred Filters
• Click on  Apply
  

The Results will be listed down below.

To download the results to your computer, click on Export to CSV and save the file.