The agent productivity report is a great way to track your agent's billable hours and can even be used as a form of time card.
From the Dashboard, click on Reports and select Custom Reports from the drop-down.
Click on Common Reports and select Agent Productivity from the Drop down Options.
To run a report based on a specific Time range,
- Click on Date Range Button
- Select the preferred Time Range
- Click on Apply
To Add Additional Filters based on the Admin’s preference
- Click on Filters
- Add the preferred Filters
- Click on Apply
The Results will be listed down below.
To download the results to your computer, click on Export to CSV and save the file.