The agent call time report is great for showing you the averages and actual times of your agent's activities.  With things like average wait time and talk time, you can see exactly what your agents are doing each day.  

From the Dashboard, click on Reports and select Reports from the drop-down.

Click on Common Reports and select Agent Call Time from the drop-down Options.

To run a report based on a specific Time range,

• Click on Date Range Button
• Select the preferred Time Range
• Click on Apply
  

To Add Additional Filters based on Admin’s preference,

• Click on Filters
• Add the preferred Filters
• Click on  Apply
  

The Results will be listed down below.

 

Note: If a list or a campaign were deleted, you can still run a report but it will show the name of the list as "Deleted list (ID number)" and campaign as "Deleted campaign (ID number)". 

To download the results to your computer, click on Export to CSV and save the file.