Step 1: Log In to the URL https://admin-lax.convoso.com/login using your Admin credentials.
Step 2: From the Dashboard, click on (A) “Call Center” and select (B) “Call Center Queues” from the drop down.
Step 3: In Show Queues Section, click on the (C) "Action Button" and select (D) "Settings" from the drop down.
Step 4: Go to "Skills Tab" and configure the agents priority for the Queue
To Assign User priorities the admin should select the Skill for each Users. The higher the skill, the higher the priority they have in the queue.
If both Agents have the same Skill Number, the call will be routed to agent with higher Weight
Step 5: Click on "Apply changes" to save changes.