A Call Center Queue or a Queue is a destination for any type of inbound calls.
Inbound calls go through Queues before going to agents.
You may want to assign users to a queue as well as a campaign. In some cases, an agent is Only assigned to a queue. These are typically closers or inbound only agents. Here we will show you how to add an agent to a queue.
From the Dashboard, click on Call Center and select Call Center Queues from the drop down.
In the Show Queues Section, click on the Action Button of the Queue, and select Settings from the drop down.
Go to the Assigned Users Tab and assign Users to this Call Center Queue.
- There are two boxes. Assigned to this Queue and Not Assigned to this Queue
- Agents under Assigned to this Queue will have access to this Queue.
- To assign users, select the user from Not Assigned to this Queue box and click on <
- To assign All Users, click on <<
Click on Apply Changes to save the changes.