Step 1: Log In to the URL https://admin-lax.convoso.com/login using your Admin credentials.
Step 2: From the Dashboard, click on (A) “Call Center” and select (B) “Call Center Queues” from the drop down.
Step 3: In Show Queues Section, click on the (C) "Action Button" and select (D) "Settings" from the drop down.
Step 4: Go to "After Hours Settings" Tab and configure the following:
- Time Zone: Select your local Timezone
- Business Hours: Select the "Call Time" for the Inbound Line.
- After Hours Action: This is what the system will do if a customer dials the inbound number outside the "Call Time"
- Message & Hangup: Follow up action depends on the settings selected in "After Hours Action"
- In this example, if someone dials the inbound number before 9AM or after 5PM Pacific Time, the system will play the “Default After Hour Message” and will hang up the call.
Step 5: Click on "Apply Changes" to save the settings.